Important Update
In late 2023, we transitioned to a new billing management team to ensure greater accuracy and transparency. As a courtesy, we have written off all outstanding balances from before November 1, 2023. You will not be asked to pay any charges incurred prior to that date. Going forward, you may receive statements for co‑pays, co‑insurance, or deductibles related to services provided on or after November 1, 2023. These are your normal patient responsibilities under your insurance plan. To make paying these balances easier, we are now offering secure online billing through our Healow Patient Portal. You can view your statements, pay securely, and communicate with our office—all in one place.
Billing & Payments
After a visit with us, your insurance will process the claim. Any remaining balance, such as co-insurance or deductible, will appear on your statement. View your balance and choose a payment method below.
Pay Your Bill
Online
View and pay your balance here.
Over the Phone
Call our Billing Team at
(888) 307-4303
In-Person
Pay your balance at your next visit with us.
By Mail
Make check payable to Cy-Pain & Spine PLLC
Frequently Asked Questions
Why am I getting a bill now when I never received one before?
Our practice recently changed billing services to improve accuracy. We have written off all balances from before November 1, 2023. The statements you see now reflect only your insurance responsibility (co‑pays, co‑insurance, deductibles) for visits after that date.
What does “write‑off” mean? Did my insurance pay for it?
A write‑off means the practice has forgiven the balance. You do not owe any amount for services before November 1, 2023. This was a practice decision to provide a fresh start for our patients.
How do I pay my new balance?
The easiest way is through the Healow Patient Portal. You can also pay by phone, mail, or in person at your next visit. Instructions are on your statement.
I see a balance on the portal but I thought I paid on my visit. What should I do?
Sometimes insurance applies a co‑insurance after the fact. Please call our billing team, and we will review the details with you.
Do I need to enroll in the portal to get statements?
You will continue to receive paper statements if you prefer, but the portal offers faster access, payment options, and secure messaging. We encourage enrollment.
Will I receive a statement for old balances if I don’t pay the new one?
No. Old balances were removed from our system. Only charges from November 1, 2023, onward will appear on future statements.